Work During the COVID-19 Coronavirus Pandemic
Dear customer and partners, Please be informed that despite the COVID-19 coronavirus pandemic, CROC continues performing project activities and providing technical support and maintenance services to meet its obligations in full. Document flow is managed in e-format, and employees work remotely, thus ensuring that CROC can solve any challenges related to equipment supply, delivery, and service maintenance. We are staying online 24/7 and ready to help you.
Contact Center Upgrade for the Tretyakov Gallery
The State Tretyakov Gallery needed to increase their corporate telephony system capacity to expand the contact center. Company CROC installed and configured analog gateways and provided licenses to accommodate 120 more subscribers. The company’s specialists also implemented a conversation recording solution. The use of modern inbound call processing tools improved contact center service quality.